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Electronic funds transfer error resolution notice.

The term Electronic Fund Transfer means any transfer of funds that is initiated through an electronic terminal, computer, or magnetic tape for the purpose of ordering, instructing or authorizing South Louisiana Bank to debit or credit your account. The term includes but is not limited to, automated teller machine transfers, point-of-sale transfers, direct deposits or withdrawals, and transfers initiated by telephone. If you use one of these means to transfer funds to or from your account, the following information is important. It outlines for you our error resolution procedure which you are to follow in case a problem or error occurs through the use of these electronic fund transfers.

In case of errors or questions about your electronic transfers, call us at (985)851-3434 or write us at 1362 W. Tunnel Blvd., P.O. Box 1718, Houma, LA 70361 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or you need more information
  3. Tell us the dollar amount of the suspected error.

We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time however, we may take up to 45 days (90 days if the transfer involved a point of sale transaction or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this we will credit your account within 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Special rules for new accounts - An account is considered a "new account" during the first 30 calendar days after it is established. If the notice of error involves an electronic fund transfer to or from the account within 30 days after the first deposit to the account was made, we will tell you the results of our investigation within 20 business days after we hear from you and will correct the error promptly. If we need more time, however, we may take up to 90 days to investigate your complaint or question. If we decide to do this we will credit you account within 20 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.

Billing Rights Summary
In case of errors or questions about your bill for your loan

If you think your bill is wrong, or if you need more information about a transaction on your bill, write us (on a separate sheet of paper), at SOUTH LOUISIANA BANK, P.O. Box 1718, Houma, Louisiana 70361-1718 as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will no preserve your rights.

In your letter, give us the following information:

You do not have to pay any amount in question while we are investigating, but you are sill obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount in question.

Even though you have authorized us to pay your Revolving Loan bill from your savings or checking account, you can stop the payment on any amount you think is wrong. To stop the payment, your letter (on a seperate sheet of paper), must reach us three business days before the automatic payment is scheduled to occur.

This form is provided to help you balance your bank statement
Remember to enter all checks, atm and debit card receipts

Checks, ATM and Debit Card Receipts Outstanding - Not Charged on Statement
No. $  
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
Total $  
Bank Balance Shown on this Statement $  
ADD
Deposits Not Credited in this Statement (if any)  
 
 
Total  
Subtract
ATM Withdrawals $  
Checks Outstanding $  
Debit Card Purchases $  
Balance $  
Should agree with your checkbook balance after deducting service charge (if any) shown on this statement.

Please examine this statement upon receipt and if no error is reported within thirty (30) days the account will be considered correct. All items are credited subject to final payment.