Electronic Funds Disclosure

ELECTRONIC FUNDS TRANSFER AGREEMENT AND DISCLOSURES

This Agreement and Disclosure is made in compliance with federal law regulating electronic funds transfer (EFT) services. Electronic funds transfers are electronically initiated transfers of money involving a deposit account at the Financial Institution. The following disclosures set forth your and our rights and responsibilities concerning the electronic funds transfers. In this Agreement, the words "you" and "yours" mean those who sign as applicants or any authorized user(s). The words "we", "us" and "our" mean the Financial Institution.

Automated Teller Machines

Brief Description: Convenient cash withdrawals

Types of Transfers: You may use the automated teller machine (ATM) card and personal identification number (PIN) issued to you to initiate transactions at ATMs of ours, ATMs within the networks identified on your card and such other facilities as we may designate from time to time. At present you may use your card to (some of these services may not be available at all ATMs):

• Withdraw cash from your checking account.
• Withdraw cash from your savings account.
• Transfer funds between your checking and savings accounts.
• Obtain balance information on your deposit accounts.
• Make loan payments from your deposit accounts.

Limitations on Frequency and Amount:

• You may make 2 cash withdrawals from ATMs per day.
• You may withdraw up to a maximum of $250.00 (if there are  sufficient funds in your account) per day.
• For security purposes, there are limits on the frequency and amount of transfers you may make at ATMs.

Fees and Charges for ATM Transactions:

• We do not charge for ATM transactions at the present time.
• There is a Replacement Card Fee of $5.00 per card.
• There is a Monthly Card Fee of $1.00 which will be charged to your checking account.
• Although we do not currently charge a fee for transactions through our proprietary ATM’s you may be subject to a fee when using non-proprietary ATM’s.

Preauthorized Electronic Funds Transfer

Brief Description: Preauthorized electronic funds transfer.

Types of Preauthorized Transfers: You may arrange for us to complete the following preauthorized transfers to your deposit accounts:

• Accept direct deposits from your employer or other financial institutions to your checking or savings account.

Fees and Charges:

• We do not charge for any preauthorized EFTs.
• We will charge $22.00 for each stop-payment order for preauthorized transfers.

Check Card Services

Brief Description: Pay for purchase using your checking account without having to write a check.

Types of Transactions: You may use the card and PIN issued you to pay for purchases from merchants who have agreed to accept the card at point of sales (POS) terminals within the networks identified on your card and such other terminals as the Bank may designate from time to time.

Limits on Frequency and Amount: The lesser of the balance of your account or $2,500.00 of outstanding check card transactions/holds are allowed against your account at any one time. All Check Card transactions should be recorded in your check register in order to maintain a record of funds available.

Fees and Charges: There is a Monthly Card Fee of $1.00 which will be charged to your checking account. Although we do not currently charge a fee for transactions through our proprietary ATMs you may be subject to a fee when using non-proprietary ATMs.

Telephone Response Service

Brief Description: Telephone banking services offered 24 hours a day.

Types of Audio Response Services: You may access your deposit accounts by using a separate personal identification number (PIN) assigned to you and your account number in our audio response system. At the present time you may use the system to:

• Transfer funds between your deposit accounts.
• Obtain balance information on your deposit accounts.
• Determine if a particular check has cleared your account.
• Verify the last date and the amount of deposit.

Limitations on Frequency and Amount:

You are limited to the following number of inquiries, transfers or withdrawals: The bank automatically provides telephone access to information regarding your account(s) through the TouchMe telephone system. You may obtain information regarding an account by dialing the TouchMe telephone number on a touch-tone phone and identifying yourself by entering the last four digits of your social security number. You understand that anyone who can identify your account and knows the last four digits of your social security number can access the account information available through TouchMe. Accordingly, if you do not want your account(s) to be accessed through the TouchMe system, please advise one of our customer service representatives (CSR) who will prevent access to your account(s). If you do not specifically request that a CSR prevent telephone access to your account(s) the account may be accessed and you agree to release the bank from liability for any release of information or loss that you may sustain as a result of unauthorized persons obtaining information with respect to your account (s) through the TouchMe telephone system. You additionally agree to defend and hold the bank harmless against claims and liability arising from the release of information through the TouchMe telephone system.

You are limited to the following dollar amount for transfers or withdrawals: Unless you direct South Louisiana Bank not to, we will group your accounts by social security number to allow you to transfer funds between accounts within the group. Transactions are limited to the available balance in the individual account you are attempting to access.

Fees and Charges for Audio Response Transactions: There will be no additional charges for using our "Touch Me" telephone banking service. A $1 per call charge will be assessed when contacting a customer service representative.

In addition to the limitations set forth above, the following limitations may be applicable to your accounts:

Liability for Unauthorized Transfers. Tell us AT ONCE if you believe your card, ATM PIN, POS Card or PIN, or Audio Response PIN has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us with two (2) business days, you can lose no more than $50.00 if someone used your card or code without your permission. If you do NOT tell us with two (2) business days after you learn of the loss or theft of your card or code, and we can prove that we could have stopped someone from using your card or code without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If you believe that your card or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call (504) 851-3434 or write us at South Louisiana, 1362 Tunnel Blvd., Houma, LA 70361.

Business Days. For purposes of these electronic funds transfer disclosures, our business days are Monday through Friday. Holidays are not included.

Documentation:

Periodic Statement. You will get a monthly account statement from us, unless there are no transactions in a particular month. In any case you will get a statement quarterly. You will get a quarterly statement from us on your savings account if this is the only account you maintain and the only possible electronic transfer to or from the account is a preauthorized deposit. If you have a passbook account, you may bring your passbook to us and we will record any direct deposits that we made to your account since the last time you brought in your passbook.

Terminal Receipt. You can get a receipt at the time you make any transfer to or from your account using one of our ATMs or purchase at a POS terminal.

Direct Deposits. If you have arranged to have direct deposits made to your account at least once every sixty (60) days from the same person or company, you can call us at (504) 851-3434 to find out whether or not the deposit has been made.

Our Liability for Failure to Make Transfers.

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer.
• If the money in your account is subject to legal process or other claim restricting such transfer.
• If the transfer would go over the credit limit on your overdraft line.
• If the ATM where you are making the transfer does not have enough cash.
• If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
• If circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.
• There may be other exceptions stated in our agreement with you.

In Case of Errors or Questions About Your Electronic Transfers.

Telephone us at (504) 851-3434, or write us at 1362 West Tunnel Blvd., Houma Louisiana 70361 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

• Tell us your name and account number (if any).
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made, the applicable time periods for action shall be twenty (20) business days in place of ten (10) business days. If a notice of error involves an electronic fund transfer that was initiated in a foreign country, occurred within thirty (30) days after the first deposit to the account was made, or is a point of sale debit card transaction, the applicable time period for action shall be ninety (90) calendar days in place of forty five (45) calendar days.

Confidentiality.

We will disclose information to third parties about your account or the transfers you make:

• To complete transfers as necessary;
• To verify the existence and condition of your account upon the request of a third party, such as a credit bureau or merchant; or
• To comply with government agency or court orders; or
• If you give us your written permission.

Personal Identification Number (PIN).

The ATM PIN, POS PIN or Audio Response PIN issued to you is for your security purposes. The numbers are confidential and should not be disclosed to third parties or recorded on the card. You are responsible for safekeeping your PIN(s). You agree not to disclose or otherwise make your ATM PIN, POS PIN or Audio Response PIN available to anyone not authorized to sign on your accounts.

Notices. All notices from us will be effective when we have mailed them or delivered them to your last known address on our records. Notices from you will be effective when received by us at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which this service is offered. We will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of this service is subject to existing regulations governing your account and any future changes to those regulations.

Enforcement. In the event either party brings a legal action to enforce this Agreement or collect amounts owing as a result of any Account transaction, the prevailing party shall be entitled to reasonable attorney's fees and costs, including fees on any appeal, subject to any limits under applicable law.

Termination of ATM, POS and Audio Response Services. You agree that we may terminate this Agreement and your use of the ATM Card, POS or Audio Response services, if:

• You or any authorized user of your ATM PIN, POS card or PIN or Audio Response PIN breach this or any other agreement with us;
• We have reason to believe that there has been an unauthorized use of your ATM PIN, POS card or PIN or Audio Response PIN;
  We notify you or any other party to your account that we have cancelled or will cancel this Agreement.
• You or any other party to your account can terminate this Agreement by notifying us in writing.
• Termination of service will be effective the first business day following receipt of your written notice. Termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.

Preauthorized Electronic Fund Transfers:

• Stop Payment Rights. If you have told us in advance to make regular electronic fund transfers out of your account(s), you can stop any of these payments. Here's how: Call us or write to us at the telephone number or address set forth above, in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after you call. We will charge you $20.00 for each stop payment order you give.
• Notice of Varying Amount. If these regular payments may vary in amount, the person you are going to pay will tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.
• Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. 

Other Provisions. There may be a delay between the time a deposit is made and when it will be available for withdrawal. You should review our Funds Availability Policy to determine the availability of the funds deposited at ATMs. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.

ATM SAFETY TIPS

As issuers of Automated Teller Machine (ATM) access devices, we have provided for your information a list of safety precautions regarding the use of automated teller machines. Please read the following safety tips:

• Be aware of your surroundings, particularly at night.
• Consider having someone accompany you when the automated teller machine is used after dark.
• It is appropriate to politely ask someone who is uncomfortably close to you to step back before you complete your transaction.
• Refrain from displaying your cash. Pocket it as soon as your transaction is complete. Count the cash later in the safety of your car or home.
• Consider using another automated teller machine or coming back later if you notice anything suspicious. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, pocket your ATM access device and leave.
• Go to the nearest public area where people are located if you are followed after making a transaction.
• Report all crimes to law enforcement officials immediately.

South Louisiana Bank maintains appropriate security standards and procedures regarding unauthorized access to customer information.  If South Louisiana Bank provides personally identifiable information to a third party, we insist that the third party adhere to similar privacy principles that provide for keeping such information confidential.